FAQ
Welcome to Ceyloria’s FAQ page! 🌿
Have a question? We’ve answered the most common ones here. If you don’t find what you’re looking for, feel free to reach out to us at support@ceyloria.com
🌿 ABOUT CEYLORIA
Q: Where is Ceyloria based?
A: We are proudly based in Sri Lanka, and our products are lovingly made by local artisans.
Q: What makes Ceyloria different?
A: We're committed to sustainability, slow fashion, and ethical production. Our scrunchies are eco-friendly, handmade, and stylish—perfect for the modern conscious girl.
🌸 PRODUCTS
Q: What are your scrunchies made of?
A: Our scrunchies are made with 100% eco-friendly cotton and linen fabrics. All materials are carefully selected for their softness, durability, and sustainability.
Q: Are your products handmade?
A: Yes! Every Ceyloria scrunchie is handcrafted in Sri Lanka with love, care, and attention to detail.
Q: Do you offer custom orders or gift packaging?
A: Yes! We offer custom bundles and gift wrapping options upon request. Just send us a message before placing your order.
🚚 SHIPPING
Q: Do you ship internationally?
A: Absolutely! We ship to USA, UK, Canada, Australia, and many other countries via Sri Lanka Post, EMS, and Express couriers like DHL or Aramex.
Q: How much does shipping cost?
A: Shipping costs vary by location and method. Standard rates start at $32.25USD. Express shipping options are available at checkout.
Q: How long will it take to receive my order?
A:
- Sri Lanka: 3–5 business days
- International: 7–20 business days, depending on the shipping method
Q: Will I be charged customs fees?
A: Depending on your country’s laws, customs duties or import taxes may apply. These are the responsibility of the customer.
💳 ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal For local orders
Q: Can I cancel or change my order?
A: Yes, within 12 hours of placing the order, unless it has already been shipped. Please email us immediately if you need changes.
Q: How do I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email or WhatsApp.
